The company also ranked second-highest among home sellers in the study.

“We couldn’t be prouder. This is an achievement our associates have truly earned. It is the face-to face interaction and the relationships they build daily that has impacted this study and elevated Keller Williams Realty to another level in customer service,” said Mark Willis, CEO of Keller Williams Realty.

“Knowing that this study was conducted during the toughest times the market has seen shows that spirit and dedication can make an impact.”

The study was produced by J.D. Power and Associates to measure home buyers’ and sellers’ customer satisfaction. The results of the home-buying experience were determined by three factors including the agent, office and the package of additional services.

For the second consecutive year, JD Power and Associates reports that Keller Williams Realty ranks highest in customer satisfaction with home buyers.

Overall satisfaction was determined by examining three factors for the home-buying experience: agent (47%); office (28%); and package of additional services (25%) according to the J.D. Power and Associates 2009 Home Buyer/Seller Study^SM now in its second year.

Click here to read the results of the entire study.

Then contact us and find out why so many buyers are choosing to work with us. Homes sales are significantly up in Pleasanton and mortgage rates continue to remain low. If you are considering buying a home in Pleasanton or the Tri-Valley area contact us for a complimentary consultation. We’ll answer all your questions and help you formulate a strategy for success.

J.D. Power and Associates 2008 Home Buyer and Seller Survey ranked Keller Williams highest among real estate companies in buyer satisfaction.

Keller Williams scored highest in the three home buying categories: agent, office, and services. “When buying a home, customers particularly appreciate agent professionalism, responsiveness to calls and e-mails and the agent’s skill in locating and showing properties in the appropriate price range-all areas in which Keller Williams excels,” said Jim Howland, senior director of the real estate and construction practice at J.D. Power.

 Additionally, the survey found that despite the popularity of online home buying and selling tools, real estate agents are the key to customer satisfaction.

Click here to read all the results of the survey.

 If you’re thinking about buying or selling, we’d be happy to meet with you for a complimentary consultation. Or if you want to keep an eye on home values in your neighborhood, sign up for our Free Market Snapshot Report. Click here to sign up.